Current SLAs:

Excluding Easy Refinance

Please note SLAs have been adjusted to reflect current workload. We remind our partners to please upload all required documents at time of submission. Documents cannot be uploaded after triage until Credit have completed their review. Incomplete applications will take longer than below stated SLAs.

  • 2 business days first touch document triage
  • 5 business days initial credit assessment (to conditional or Formal or RMI)
  • 5 business days from Conditional to Formal Approval
  • Note: improperly packaged applications, or applications outside policy will be subject to additional times

Easy Refinance:

For Standard and SMSF Easy Refinance

  • 4 days from submission to formal
  • Application must be fully packaged including valuation