Granite has made an exciting series of improvements to its broker tools, credit processes and people, as it seeks to improve the experience broker partners receive when they work with Granite.
How we’re improving your experience
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Access to credit to progress credit Requests for More Information
Credit Assessment Requests for More Information (RMIs) will now come with a call from a senior credit assessor.
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Powerful Broker Management Tool (BMT) upgradesDeal information: You can now see full, granular deal and pipeline information right within the BMT (including progress updates, RMI details and settlement stage updates).Support staff: You can now give your broker support staff access to the BMT as well as Simpology’s Loanapp application platform to help them see and follow up on deals.
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Key senior appointments to drive better broker experiences
made two senior appointments in credit operations and lending policy to support increased efficiency and consistency in broker lending decisions.
A quick note on SLAs
We’re happy to report our SLAs are now firmly back within target. You can now expect:
1 business day for document triage (first touch)
3 business days for credit assessment
2 business days for credit reviews e.g.
• Providing valuation or contract of sale
• Conditional approval to formal
There’s even faster SLAs on offer for Easy Refinance deals! See them here.
Credit will now call you to help progress Credit Assessment Requests for More Information
Direct access to our Credit Assessment team has been a key ask among our broker partners. Now, whenever a deal results in a Request for More Information (RMI) at the Credit Assessment stage, a senior credit assessor will call you to explain what’s required, so you’re fully informed on how to move the deal forward.
Not there when credit calls? Don’t worry. We’ll leave you a message asking you to put a call through to our Broker Support team. Once you call, you’ll be transferred through to a senior credit assessor, who’ll be able to speak with you about the RMI.
Good to know
We’ll only call you when we need more information during Credit Assessment, not during the ‘Triage’ stage after your loan is submitted. You can now see if your deal has reached Credit Assessment (or is in Triage) in the Broker Management Tool (BMT).
You’ll only be called by credit for RMIs during Credit Assessment
Check the status in the ‘Progress’ tab in Deals inside the BMT
The Broker Management Tool just got even better
Ever since launch, brokers have seen the Broker Management Tool (BMT) as a step-change in the experience they have with us. Now, we’re supercharging it, giving you full, real-time, granular detail on your deal pipeline – and giving support staff access too!
View complete deals overview
We previously launched real-time status badges indicating where your deal was up to. Now, we’re pulling much richer information into the tool, allowing you to see a full granular overview of all your deals, and where they’re up to, every step of the way.
Get an instant overview of the status of your deal
View progress of your deal, end to end.
What’s new?
- Overview: See where your deal is at now, recent requests, and your next action.
- Requests: View all requests, such as conditional approval condition requests.
- Progress: See detailed, time-stamped progress history of your deal end to end.
- Application details: Key application details, such as applicant, product and loan writer.
Add your broker support staff
You asked, we delivered! Now, you can give your broker support staff access to the Broker Management Tool at the same time you give them access to Simpology’s Loanapp platform. They’ll be able to view pipeline status updates, or use the other included tools, like Property Checker (to check property against policy), and calculators.
You can now give support staff access to the BMT.
To add support staff, simply log in and navigate to the ‘Support staff’ in the top navigation bar. Click on ‘Add support staff’ to enter details of the staff you’d like to add, and click the BMT access toggle. (Keep in mind they’ll be able to see all deals within your brokerage).
Want to check out the Broker Management Tool? Just go here. Need more info on how to use the Broker Management Tool? There’s a guide for that.
What these BMT upgrades mean for you
- Move faster: Use Property Checker for self-serve property and policy guidance.
- Visibility: Use Deals for a full overview of deal pipeline status…in real-time!
- Efficiency: Add Support Staff for access to information across your brokerage.
And you can do it all on the go! The Broker Management Tool is fully optimised for mobile.
Senior appointments driving broker experience upgrades
We’ve recently welcomed Anthony Abdo, who joins in a newly created senior Credit Operations Manager role focused on enhancing our credit capability, driving operational excellence, and implementing process improvements to support an improved experience for brokers and customers.
- Improvements to credit operations workflows, reducing the number of touchpoints on deals. This has already unlocked turnaround time improvements for brokers.
- Ensuring brokers receive a call from credit on every Credit Assessment-stage Request for More Information (see full details on this improvement above).
That’s just the beginning. We’ve also welcomed a new Head of Credit Risk, Eugene Vassiliev, who is streamlining our policy and processes, strengthening alignment between policy and system rules, and supporting more efficient and consistent credit decisions.
These appointments mean more efficiency and consistency in credit decisions, giving brokers increased confidence when submitting Granite deals.
Thanks for continuing to support Granite
We’re very excited about what these changes mean for the experience you can now have with us. We know we’ve got more to do, but with these improvements and some exciting new products, we’re ready to show you the rock solid support you deserve on your next deal.
